The importance of customer experience.

On Board Connectivity

Track to train

ADComms recognise that while on-train technologies are well advanced the provision of many of the systems is only as good as the connectivity. The UK rail network suffers from reduced wireless connectively due to the nature of the routes through rural areas, set in cuttings and tunnels proving this an arduous area to provide coverage. Without connectivity, much of the on-board technologies are rendered unusable leaving passenger frustrated. The impact on operational comms is also an enabler of real-time access to, RCM, meta data and video data would enhance the efficiencies on the railways tremendously.

ADComms have been looking at ways to provide core network design that can give resilient high-speed high-bandwidth connectivity and have successfully deployed line side wireless private network in the UK to enable the intelligent train to enhance the passenger experience and increase efficiencies.

All technology on a train – whether it’s functional or passenger-facing – has an impact on the customer experience:

Logistical connectivity

Enabling your staff and support systems to provide a better customer experience:

  • Driver’s console
  • CCTV – front facing, rear facing, security and surveillance
  • Train-to-ground links
  • Ticketing
  • Passenger counting

Passenger-facing connectivity

Engaging and informing your customers:

Connectivity – customer wi-fi
PA system
Advertising and retail
Passenger information systems

Customer Experience


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Recent News

The Northern Digital Train

  ADComms attended, as guests and partners of Arriva Rail Northern (ARN), a presentation day unveiling the Class 158 Digital Train. The day included attendees from Network Rail, local councillors and members of the North East Rail Management Unit. Following...

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Welsh Transport Conference

ADComms delivered a seminar on “Digitisation of the Journey – Digital Railway vs Digital Transformation” addressing the role that connectivity has in enabling innovation and how technology transform our journeys. Also the role the supply chain has in...

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Contract award for Merseytravel

Merseyrail Contract Award Get connected: Merseytravel's new trains will feature free wifi – even in tunnels and underground stations Panasonic to deliver wireless connectivity across Merseyrail network Technology will also mean high-quality train CCTV is linked...

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